Most overnight alerts were routine. A few were not, and they waited just as long as the routine ones. The team needed coverage at 3 a.m. without handing an automated system the keys.
What we did
Deployed triage agents with scoped, read-mostly tools.
Each agent investigates, gathers evidence and drafts a verdict in the analysts’ chat.
Containment steps are proposed, never executed, until a person approves them.
Guardrails
Least-privilege tool scopes for every agent.
Human approval for any change to accounts, hosts or mail.
Every agent action logged with its reasoning and evidence.
Weekly accuracy review against analyst verdicts.
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